Privacy Policy
How we handle data for you — the merchant who installs Pixel Wrangler — and for your shoppers who use the Customizer through your store.
1. The short version
We collect the minimum we need to run the Customizer and billing. We don't sell personal data.
2. What we collect
Account data (name, email, Shopify store URL). Billing data (processed by Shopify Billing — we never see card numbers). Usage data (which features are used, error logs) so we can improve the product and fix bugs.
3. How long we keep things
Account and order data stay while your account is active. Print-ready order files are retained long enough to fulfill the order, with a buffer for reprints and disputes. Error logs roll off after 30 days.
4. Your rights
You can ask us to show you the personal data we hold about you or your customers, correct it, or delete it. Email hey@pixelwrangler.io and we'll action it within 30 days.
We honor Shopify's GDPR webhooks automatically: when a customer asks a store for their data or its deletion, and when a store uninstalls the app, we receive Shopify's data request, customer redaction, and shop redaction notifications and act on them — customer designs, uploads, and order records tied to the request are exported or erased accordingly.
5. Third parties we use
Shopify (billing + store integration), AWS (hosting + file storage), Supabase (database), and Sentry (error monitoring). Each is bound by its own data-protection terms.
6. Contact
Questions about privacy — or any data request — go to hey@pixelwrangler.io. A real human answers. We update this page when our practices change, and note the date at the top.