Frequently asked questions

Short answers, with a link to the page that has the long one.

Does Pixel Wrangler change my theme code?#

No. The Customise button and cart preview are theme app extension blocks you add from Shopify's theme editor. Uninstall the app and Shopify removes them. See Installing and storefront performance.

Can a product have more than one template?#

No — each product has exactly one template. One template can power as many products as you like. To offer two different layouts for the same product, make them two products or two sides. See Templates 101.

Does the customizer work with variants?#

Yes. Shoppers pick the variant on the product page and again in the size-and-quantity step. Variant images swap the blank per colour. See Products, variant images, size guides and cross-sells.

What files do I get, and when?#

One PNG, PDF or JPEG per print file, at the size and DPI you set, rendered a minute or two after the order is paid. They're on the Shopify order (More actions → Download Artwork), in the app under Orders, on order metafields, and via the Artwork Export API. See Print-ready files.

Does Pixel Wrangler send the files to my printer?#

Not automatically. It puts the files on the order, tags the order px-artwork-ready, and offers an API. Your fulfilment team or a Shopify Flow automation picks them up from there. See Order flow.

Can I fix a typo after a customer has ordered?#

Yes. Orders → Order files → Edit design opens their design; saving regenerates the print files with an -edited-v2 suffix and keeps the original. Available until the order is fulfilled or 90 days old. See Editing a customer's design on an order.

Can customers edit a design in the cart?#

Yes. An Edit design pencil on the cart line reopens the customizer and Save changes updates the line. Needs the cart preview installed in your theme. See Cart editing.

How long are files kept?#

Design data for 90 days from the order, rendered print files for 180 days. Pull what you need into your own storage after fulfilment. See Orders and order files.

Can I charge extra for a back print?#

Yes, with a per-print-file surcharge — on Shopify Plus stores only, because it uses Shopify's cart transform function. On other plans use priced variants. See Surcharges and Spend & Save.

Can I offer quantity discounts?#

Yes. Spend & Save shows tiered savings while the shopper picks quantities and applies them as a Shopify automatic discount at checkout. See Surcharges and Spend & Save.

Do the AI tools cost extra?#

They're included on every plan and billed per use: $0.05 for an image, Word Art or Style Remix generation, $0.01 per background removal, on your Shopify invoice. You control exposure with per-session limits. See AI usage and billing.

Which fonts can I use?#

Any Google Font, plus your own .woff2, .woff, .ttf or .otf files (up to 5 MB) hosted on Shopify Files or any public URL. See Fonts.

Can customers type emoji?#

No — emoji don't render reliably in print, so the customizer warns as they type and leaves them out of the print file. Accented characters and most scripts are fine.

Can I translate the customizer?#

Yes. Every customer-facing string — around 135 of them — is editable under Brand & language. See Styling the customizer.

Why did an order arrive with no design?#

The product was bought through a channel that skips the product page — the Shop app, a quick-view popup, a direct cart link. Sales Channel Protection blocks those at checkout and is on by default. See Sales Channel Protection.

Does the app store my customers' personal data?#

No customer profile data — no names, emails or addresses. It stores the designs and uploads attached to orders, which belong to you as the merchant. Shopify's uninstall process removes a store's data about 48 hours after uninstall.

What happens if I downgrade?#

Templates over the new limit block new template creation until you trim; existing Design Assets over a cap are kept but you can't add more; the Artwork Export API stops on Starter. Orders and files are never affected. See Plans.

How do I get help?#

Email hey@pixelwrangler.io with your shop domain and an order number or template name. One business day, Melbourne time. Start with Troubleshooting for the common fixes.